What is collected
We may collect personal information about you when it’s reasonably necessary for, or directly related to, our functions or activities.
The kinds of personal information we may collect includes all of the following.
Information about you, such as your:
We may also collect information about how you use our online services and applications, such as:
pages you visit
online forms you fill in
Why we collect information
We collect personal information about you where it is reasonably necessary for, or directly related to, one or more of our functions or activities.
To deliver services
We may collect your personal information when it is reasonably necessary for delivering services. For example, we may collect your personal information to:
confirm your identity
communicate with you, including by SMS or email
manage complaints and feedback
manage and respond to requests for information.
To provide you with a more personalised experience
We may use information about your online experience to help us improve our services.
We may need to share your personal information if we’re authorised or required by law to do so.
How to access and correct information about you
You have the right to both ask:
for access to personal information that we hold about you
that we correct personal information we hold about you.
If you ask, we must give you access to your personal information, and take reasonable steps to correct it if we consider it is incorrect, unless there is a law that allows or requires us not to.
We will never add you to any mailing list or automated EDM service without explicit opt-in confirmation. You can opt-out from mailing at any time by pressing the relevant link, or sending an email to firstname.lastname@example.org
How to make a complaint about privacy
If you wish to complain about how we’ve handled your personal information, please send an email to email@example.com